I get it done!

Even though I am a licensed Professional Engineer, I continue to explore management science to acquire useful skills to engineer the management processes.  You have heard about re-engineering, the fact is, many management processes in use today evolved from daily operations and contain obsolete or outdated elements.  We can engineer processes involving people to better serve customers while energizing people to greater satisfaction and performance.  I have web pages on this site (Click on Subjects to follow links) on each of the following management services that I can provide that can make a positive difference in employee work environments. 

Staff Development Training

Facilitate or provide training tailored to support the organizational mission, vision, goals, objectives and plans.  I can provide evening and weekend training opportunities in professional supervision, project management, team building, communication building, total quality leadership, brainstorming for diverse groups, winning customer enthusiasm, leadership and compliance issues, practical employee recognition, etc...

Planning Assistance

Provide support for Comprehensive Planning (strategic planning, visioning, goals and objectives, master planning, contingency or emergency response planning, policy development, prioritization, etc…)

Infrastructure Evaluation and Modernization

Help to plan for the replacement of aging infrastructure.  Every facility over 10-years old can potentially benefit from this effort. 

Help to secure a qualified performance contractor who will help modernize utility infrastructure from the savings in utility costs realized from the modernization. 

Troubleshooting and Problem Solving

Affordable third party assistance to help solve chronic or recurring problems with people, processes or systems. 

Contract Development

Experienced help with recurring contracts including control of change orders and recovery damages or overcharges.  Keys to a successful contract are mutual agreement, mutual benefit, and mutual desire for recognition of accomplishment.  The contract documents should reflect the desires of the owner in terms of contractor performance (actions and impacts), timing (project and work schedules), exchange of values (costs, liabilities and benefits) and recognition of desired results (damages and bonuses).  

Outsourcing

Help with decisions to outsource.  Define needs and weigh many alternatives.  Consider more friendly and longer term alternatives.  Outsourcing provides many alternatives but can provide new sets of problems.  I have experience in both receiving and providing outsourced services.  I was part of a management team that won the Air Force Installation Excellence Award after a major reduction in force.  I can help achieve excellence and avoid many pitfalls.

Customer Care

Most organizations depend on repeat business and customer referrals.  Let me help develop a customer care strategy that seeks and realizes a higher standard.  Help to generate positive customer enthusiasm.

Cost Reduction

Many cost reduction efforts are "quick fixes" that result in serious long term adverse consequences.  I have worked in many excellent organizations that recognized the true consequences of "Doing more with less."  Let me help realize better efficiencies, productivity and customer enthusiasm.  

Compliance

Compliance issues?  Does company policy send the right message about compliance?  I can help with safety and environmental compliance issues.  I can help link these issues to business plans so that compliance will not be a threat but will be an asset to the future of company enterprises. 

Damage Assessment

Damage Assessment is a premium service provided to existing clients.  I can respond after business hours to help with recovery from unwanted events such as severe weather, vandalism or fire.