I get it done!

Challenging the impossible and leading teams to creating solutions has been what enabled me to garner excellent results where others may have fallen short.  I am an engineer but I continue to explore management science and publications to acquire skills to engineer management processes.  Many processes today have evolved from daily operations.  We can engineer processes (involving people) to better serve customers while energizing employees to greater satisfaction and performance.

I take an engineering approach in leading and managing people in facilities engineering, operations and maintenance activities.  We start with confirming as-is or as-built conditions and then evaluate what is best and what must change.  This leads to a consensus vision of what the result of targeted efforts will achieve.  At this point, we plan to fill the gaps and identify the time, talent and resources required.  Next we assign priorities, type of plan (operational, tactical or strategic), and action owners.   This approach is done naturally on both the micro- and macro-level efforts.

Continuous improvement is a mindset that we develop and share.  We celebrate what is done well and then muse about taking it to the next (better) level.  We examine hard fought successes to create better processes for the next, repeat and similar efforts.  Finally, should there be a failure, the immediate focus becomes to make it right from the customer’s point of reference so that the customer will remember and talk about what we did to make it right and not about the failure.  We demand leadership from all employees at all levels of the facilities operations, maintenance and engineering organization.  Priorities, goals and objectives are the standing authority to do right things right now. 

Customers and stakeholders need to be invited, encouraged and recognized as part of the above processes.  New work and requirements are opportunities to excel, raise revenues and generate positive customer enthusiasm.  I support No Nonsense Management  we succeed or fail as measured by contract deliverables.  No effort shall delay or prevent us from doing what must be done today.  In addition, I am a proponent of the Greatest Management Principle  and strive to recognize and reward the actions that help our organization achieve and maintain world-class performance.  Humility is an important attitude to present operationally to customers but measures of success may be touted. 

On time  and within (approved) budget  are the minimum expectations for every project.  The knowledge and skill to quickly identify changes in scope and subsequent impacts are necessary to meet these expectations.  I seek and expect an equitable exchange of values; we do not work for free nor do we exploit our customers. 

I have web pages on this site (Click on Subjects to follow links) on each of the following management services that I can provide that can make a positive difference in employee work environments. 

Staff Development Training

Facilitate or provide training tailored to support the organizational mission, vision, goals, objectives and plans.  I can provide evening and weekend training opportunities in professional supervision, project management, team building, communication building, total quality leadership, brainstorming for diverse groups, winning customer enthusiasm, leadership and compliance issues, practical employee recognition, etc...

Planning Assistance

Provide support for Comprehensive Planning (strategic planning, visioning, goals and objectives, master planning, contingency or emergency response planning, policy development, prioritization, etc…)

Infrastructure Evaluation and Modernization

Help to plan for the replacement of aging infrastructure.  Every facility over 10-years old can potentially benefit from this effort. 

Help to secure a qualified performance contractor who will help modernize utility infrastructure from the savings in utility costs realized from the modernization. 

Troubleshooting and Problem Solving

Affordable third party assistance to help solve chronic or recurring problems with people, processes or systems. 

Contract Development

Experienced help with recurring contracts including control of change orders and recovery damages or overcharges.  Keys to a successful contract are mutual agreement, mutual benefit, and mutual desire for recognition of accomplishment.  The contract documents should reflect the desires of the owner in terms of contractor performance (actions and impacts), timing (project and work schedules), exchange of values (costs, liabilities and benefits) and recognition of desired results (damages and bonuses).  

Outsourcing

Help with decisions to outsource.  Define needs and weigh many alternatives.  Consider more friendly and longer term alternatives.  Outsourcing provides many alternatives but can provide new sets of problems.  I have experience in both receiving and providing outsourced services.  I was part of a management team that won the Air Force Installation Excellence Award after a major reduction in force.  I can help achieve excellence and avoid many pitfalls.

Customer Care

Most organizations depend on repeat business and customer referrals.  Let me help develop a customer care strategy that seeks and realizes a higher standard.  Help to generate positive customer enthusiasm.

Cost Reduction

Many cost reduction efforts are "quick fixes" that result in serious long term adverse consequences.  I have worked in many excellent organizations that recognized the true consequences of "Doing more with less."  Let me help realize better efficiencies, productivity and customer enthusiasm.  

Compliance

Compliance issues?  Does company policy send the right message about compliance?  I can help with safety and environmental compliance issues.  I can help link these issues to business plans so that compliance will not be a threat but will be an asset to the future of company enterprises. 

Damage Assessment

Damage Assessment is a premium service provided to existing clients.  I can respond after business hours to help with recovery from unwanted events such as severe weather, vandalism or fire.