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Successful in Motivating Employees to Lead from the
Bottom-up to Achieve Customer Enthusiasm
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360o Job Focus with Customer Involvement &
Feedback
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Clear Facility Priorities—I N V E S T—Safety, Reliability
and Cost-Effectiveness—doing right things right now
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Customer Values—Maximum Return on their Investment
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Reliable Infrastructure—WIMS, Firm Capacities, Planned
Maintenance, Life Cycle Replacements, Incident Analyses
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Customer—Contractor—Community Teamwork

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